SHIPPING, RETURNS & SAMPLE CREDIT

Last updated: 8 September 2026

Shipping and collection

Slabs and sheets are supplied for collection from Sinterra Surfaces’ nominated Sydney warehouse unless freight is separately agreed in writing. Warehouse collection is by booked and confirmed appointment only.

The customer or its nominated carrier must provide suitable transport, restraints, equipment and personnel for safe loading and transport. Any delivery or freight charge, timing and destination will be confirmed separately. Delivery dates are estimates and may be affected by stock, carriers and circumstances beyond our reasonable control.

Samples

Eligible Soft Stone samples are $55 each, including standard postage within Australia. Sample delivery is generally expected within 7–14 days. Delivery times are estimates and may vary.

Sample credit

The full $55 sample price is credited toward a qualifying Sinterra stone purchase using a unique credit code issued after the sample order. Multiple eligible sample credits may be combined toward one qualifying purchase.

Sample credits are valid for 12 months from the sample purchase date. Credits apply to the qualifying stone purchase cost only and do not apply to GST, delivery, freight, fabrication, installation or additional samples. Sample credits are not redeemable for cash and cannot be used to purchase more samples.

Product variation

Samples are indicative only. Colour, tone, pattern, texture, veining and finish may vary between a sample and the supplied slab or sheet, and between production batches.

Change-of-mind returns

Sinterra Surfaces does not accept returns, exchanges or refunds for change of mind, incorrect selection, excess quantities or other customer ordering errors. This does not limit any rights that cannot be excluded under the Australian Consumer Law.

Damaged, faulty or incorrect goods

Inspect goods promptly on collection or delivery. If goods appear damaged, faulty, short or incorrect, contact us as soon as possible at info@sinterrasurfaces.com.au and provide the order details, photographs and relevant supporting information. Keep the goods and packaging available for assessment and do not fabricate, install or otherwise alter goods that may be the subject of a claim.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances. Nothing in this policy excludes, restricts or modifies those rights.

Contact

Sinterra Surfaces Pty Ltd

ABN 16 689 064 462

Email: info@sinterrasurfaces.com.au