Last updated: 8 September 2026

Sinterra Surfaces Pty Ltd (ABN 16 689 064 462) respects your privacy and handles personal information in accordance with applicable Australian privacy laws where applicable.

Information we collect

We may collect your name, contact details, delivery information, order and enquiry details, sample requests, appointment details, payment-related information and information about how you use our website. Payment transactions are processed by our payment service providers; we do not receive or store complete payment card details.

How we use information

We use personal information to respond to enquiries, process orders and sample requests, arrange delivery or collection, manage appointments, provide customer support, administer sample credits, improve our website and services, meet legal obligations and communicate with you where you have requested or permitted us to do so.

Website services, cookies and analytics

Our website is hosted through Squarespace and may use cookies, analytics and similar technologies to operate the site, remember preferences, understand website usage and improve performance. You can adjust cookie settings through your browser or the website’s available cookie controls.

Disclosure and overseas processing

We may disclose information to service providers that assist with website hosting, payments, delivery, communications, professional advice and business administration. Some providers may store or process information outside Australia. Where applicable, we take reasonable steps required by law in relation to those providers.

Access, correction and complaints

You may request access to or correction of personal information we hold about you, or make a privacy complaint, by contacting info@sinterrasurfaces.com.au. We will respond within a reasonable period and may need to verify your identity.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is retained only for as long as reasonably required for business and legal purposes.

Updates

We may update this policy from time to time. The current version will be published on this website.

Contact

Sinterra Surfaces Pty Ltd

ABN 16 689 064 462

Email: info@sinterrasurfaces.com.au